Shipping policy

We currently ship to Egypt Only

Prime One delivers orders to available locations throughout Egypt through our delivery partners.

Order Processing

Orders are processed after successful order placement and confirmation where applicable.

Orders placed during weekends, public holidays, promotional periods, or periods of high demand may require additional processing time.

Delivery Times

Estimated delivery times may vary depending on your location and courier availability.

Delivery estimates are not guaranteed and may be affected by circumstances outside Prime One's reasonable control, including courier delays, public holidays, weather conditions, or unusually high order volumes.

Shipping Fees

Applicable delivery charges are displayed during checkout or communicated before completion of the order.

Shipping charges may vary depending on the delivery location, order, and available shipping service.

Delivery Information

Customers are responsible for providing a complete and accurate delivery address and reachable telephone number.

Prime One is not responsible for delays caused by incorrect or incomplete information supplied by the customer.

Failed Delivery Attempts

If a courier is unable to complete delivery because the customer is unavailable, unreachable, or has provided incorrect information, additional delivery arrangements or charges may apply where appropriate.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact Prime One customer support as soon as reasonably possible and provide your order details and photographs of the issue.

We will review the case and provide the appropriate resolution in accordance with our Return and Refund Policy and applicable law.