Refund policy

At Prime One, product quality and customer satisfaction are important to us.

Returns

Due to the consumable nature of nutritional supplements and associated health, hygiene, and product-safety considerations, returned products must meet the applicable return requirements.

Products that have been opened, used, tampered with, or have a broken safety seal may not be eligible for return or exchange except where required by applicable law, including where a product is defective or otherwise subject to mandatory consumer rights.

To request a return, please contact Prime One customer support with your order number and reason for the return.

Incorrect, Damaged or Defective Products

If you receive an incorrect, damaged, or defective product, please contact us as soon as reasonably possible after receiving your order.

We may request:

• Your order number

• Photographs or videos of the product

• Photographs of the packaging

• A description of the issue

Once the issue has been reviewed and accepted, we will provide the appropriate resolution in accordance with applicable law, which may include replacement, exchange, or refund.

Refunds

Where a refund is approved, it will be processed using an appropriate available method.

Processing times may vary depending on the payment method, bank, or payment service provider.

Shipping charges and other costs will be handled in accordance with applicable law and the circumstances of the return.

Exchanges

Where an exchange is available, the replacement product is subject to stock availability.

Consumer Rights

Nothing in this policy is intended to limit or exclude any rights provided to customers under applicable Egyptian consumer protection law.

Contact Us

For return, exchange, or refund requests, please contact Prime One through our official customer support channels listed on primeoneco.com.